PRIVACY POLICY
Christine Arnaldi (ABN 93 004 346 394) trading as Retro Portraits ("we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You are under no obligation to provide us with personal information; however, choosing not to do so may limit your ability to use certain features of this Site or access our services and products.
This Privacy Policy sets out how we collect, use, store, disclose, and protect the personal information provided to us through our website (www.retroportraits.com.au), booking platforms, online client portals, or directly through our interactions with you.
By providing us with personal information, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Type of personal information collected
We collect information that you provide directly to us, information we collect automatically through technology, and information relevant to providing our services.
We may collect:
Identifying & Contact Information: Your full name, postal address, telephone numbers, email address, password, gender, date of birth or age ranges (where relevant to service delivery), and relevant project notes.
Transaction & Financial Information: Billing address, invoice history, and payment details (credit card payments are processed securely via encrypted third-party payment gateways; we do not store full credit card numbers on our local servers).
Service Details: Information provided through booking forms, questionnaires, or direct communications regarding your service preferences, scheduling dates, and locations.
Media & Project Files: Media files, project deliverables, online portal interactions, and order histories.
Website Usage & Technical Data: Basic browser and device technical data, IP addresses, pages viewed, and automated site interaction logs (see Section 6 for details).
Compliance Data: Additional information we are required or authorised by applicable laws to collect and process to authenticate or identify you or to verify the information we have collected.
2. How we collect personal information
We collect information in the following ways:
Direct Communication and Submissions: Information you voluntarily provide when booking a service, completing forms, entering agreements, making payments, subscribing to updates or otherwise communicating with us directly (whether online, in person or via electronic messaging).
Client Portal & Booking Systems: Information gathered when you create an account, access your personalised client portal or gallery, complete forms, or view deliverables managed through our client portal systems.
Browser & Automated Data: Information automatically sent by your web browser or device when you visit our Site (such as IP address, browser type and pages viewed), as well as automated tracking tools like cookies or analytics (detailed in Section 6).
Third-Party Information: Personal information received from third parties (such as referral partners or payment providers), which we protect strictly in accordance with this Privacy Policy.
3. Collection and use of personal information
We collect, hold and use your personal information for the following primary purposes:
Communication & Support: To communicate with you regarding our services, respond to inquiries, handle customer support requests, and send relevant news, updates or promotional materials.
Service Delivery & Transactions: To process transactions, deliver requested products or services and send administrative information, including booking confirmations, invoices and receipts.
Business Operations and Compliance: For internal record keeping, accounting, tax compliance, auditing and managing client relationship histories.
Other Purpose: To carry out any other specific purpose for which the information was originally collected or authorised by you.
4. Disclosure of personal information to third parties
We do not sell, rent, or trade your personal information. However, to operate our business effectively, we may disclose relevant personal information to trusted third-party service providers, including:
Vendors, contractors, consultants and service providers who require access to such information to carry out work or perform services on our behalf;
Software and cloud providers used to support client administration, scheduling, business operations, and customer communications.
Secure third-party financial services handling payment processing, billing and invoicing.
Third-party suppliers, manufacturers and logistics providers who assist in fulfilling, producing or delivering your ordered products and services (provided with only the minimum information necessary to complete fulfilment).
Service providers who assist with website hosting, security, email deliverability, and web analytics.
Law enforcement or regulatory bodies if required by applicable Australian laws, court orders, or to protect our legal rights, property, and safety.
Where we disclose your personal information to third-party service providers, we take reasonable steps to select reputable providers who commit to protecting your data in accordance with applicable privacy standards.
5. Client Media & Content Rights
Private Client Portals: Individual client viewing portals and project accounts are password-protected or uniquely linked to ensure private access to your project materials and order details.
Public Portfolio & Social Media: Media featured in our public website portfolios, marketing materials, or social media channels are showcased in accordance with your agreed Model Release / Client Contract. Content displayed publicly is shared without full surnames or sensitive personal details (though first names may be referenced in social media captions or features). Any specific privacy or marketing requests regarding your images must be agreed upon prior to signing your client contract. Once authorised under contract, marketing materials and physical print assets created in reliance on that release cannot be retroactively revoked.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels and web analytics tools to enhance browsing experience, remember preferences, and analyse web traffic.
What are Cookies & Tracking Tools? Cookies are small data files placed on your browser or device memory. We and our analytics or technology partners may use these to improve Site functionality, analyse traffic trends, or support future marketing activities.
Future tracking & Pixels: If we utilise third-party tools (such as analytics software or social media conversion pixels), these tools collect anonymous or aggregate usage metrics without directly revealing your personal identity to us.
Managing Cookies: Most web browsers accept cookies automatically, but you can modify your browser settings to decline or delete cookies at any time. Disabling cookies may affect the functionality or layout of certain features on our Site.
7. Storage, Security and Retention
We take reasonable administrative, digital and technical precautions to protect your personal information against unauthorised access, loss, misuse, or alteration.
Digital & System Security: Administrative data, client records, and online portals are hosted in secure, password-protected systems using industry-standard encryption protocols.
Project Archives & Backups: Media deliverables and project files are stored in secure password-protected systems with encrypted backups for disaster recovery and archive redundancy.
Retention: We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with Australian legal and accounting requirements, or maintain project archives as outlined in our client service agreements.
8. Access to and correction of your personal information
Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may apply for the provision of information. We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Correction: If you believe that any personal information we hold on you is inaccurate, out of date, incomplete, or misleading, please contact us. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.
9. Complaints and Opting Out
Privacy Complaints: If you believe that we have breached the Australian Privacy Principles or wish to make a privacy-related complaint, please contact us in writing at the email address below. We will investigate your complaint and respond within a reasonable timeframe (typically within 30 days).
Unsubscribing from Marketing: You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly using the contact details below.
10. Updates to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time by posting such changes on our Site. Continued use of our Site or services following these updates constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about the Privacy Policy, please contact us at info@retroportraits.com.au
Last Updated: July 2026